Refund policy

At Store Poko Loko, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may request a return in accordance with the conditions outlined below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a standard return, items must be unused, in their original condition, and returned with their original packaging and any included accessories. Items should not show signs of wear, damage caused after delivery, or alterations.

For jewelry and craft-inspired accessories, please take particular care when handling items before deciding whether to keep them.

How to Request a Return

To initiate a return, email info@storepokoloko.com with the following information:

Your order number.
The name or description of the item you wish to return.
The reason for your return.
Photographs, if the item is damaged, defective, or incorrect.

Please wait for return instructions and confirmation before sending an item back. Returns sent without prior authorization may experience processing delays.

Return Shipping

For a change of mind or other non-defective return, the customer is responsible for return shipping costs unless otherwise agreed or required by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate resolution in accordance with applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where we determine otherwise.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider or financial institution to process the refund and post it to your account.

If your refund has not appeared after the processing period communicated by your payment provider, please contact us for assistance.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please email info@storepokoloko.com as soon as reasonably possible.

Include your order number and clear photographs showing the issue. We will assess the situation and determine an appropriate solution, which may include a replacement, refund, or another remedy where applicable.

Non-Returnable Items

Items may be ineligible for return where permitted by applicable law, including:

Items that have been used, worn, altered, or damaged after delivery.
Items returned without their original components when those components are necessary for resale or inspection.
Personalized or custom-made items, except when defective, damaged, incorrect, or otherwise eligible under applicable law.
Items specifically identified as non-returnable on the product page, where legally permitted.

Any applicable statutory consumer rights remain unaffected by this policy.

Exchanges

If you would like a different item, please contact us to discuss the available options. Exchanges are subject to product availability and applicable return conditions.