Shipping policy

Store Poko Loko is committed to providing clear shipping information so you can plan your purchase with confidence.

Order Processing Time

Our standard order processing time is 1–2 business days.

Processing includes order verification, preparation, and shipment arrangements. Orders are not generally processed on weekends or public holidays.

Shipping Time

Our estimated shipping transit time is 5–8 business days after an order has been processed and shipped.

Total estimated fulfillment and delivery time is generally 6–10 business days, excluding weekends, public holidays, and unforeseen delays.

These timeframes are estimates rather than guarantees. Delivery may take longer due to carrier delays, severe weather, customs procedures where applicable, incorrect address details, or other circumstances outside our control.

Shipping Rates

Our standard shipping fee is:

$6.95 per order

Any applicable shipping charges will be displayed during checkout before payment is completed. If additional shipping options or charges apply, they will be shown before you confirm your purchase.

Shipping Destinations

Available shipping destinations and delivery options are displayed at checkout. If your address cannot be serviced by our available shipping methods, please contact us before placing your order.

Order Tracking

When tracking is available, shipment details will be sent to the email address provided at checkout.

Please note that tracking updates may not appear immediately after dispatch. Allow the carrier time to receive and scan the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers where applicable.

If you notice an address error, contact us immediately at info@storepokoloko.com. We cannot guarantee address changes after an order has entered processing or been shipped.

Additional shipping costs caused by incorrect or incomplete address information may apply where permitted by law.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please check the tracking information first. If the package remains delayed or the tracking information does not resolve the issue, contact us with your order number.

We will review the available information and assist you with the next steps.